FAQ’S

Festival FAQ’S

What date is The Festival of British Eventing 2018?

Friday 3 – Sunday 5 August 2018

How do I get to The Festival?

By Car

Directions from the M4

· Junction 15 – follow A419 to Stroud

· Junction 17 – follow A429 to Malmesbury and B4014 through Tetbury

· Junction 18 – follow A46 to Stroud, follow signs to Minchinhampton

The festival will be signposted as you get closer to the event.

Directions from the M5

· Junction 13 – follow A419 to Stroud then follow signs to the event.

By Train

For Trains to Stroud or Kemble please use www.gwr.com or call National Rail Enquiries: 08457 484950.

By Taxi

Stroud Station to Gatcombe Park (15 mins approx. £15 – £20)

Stroud Station Taxis – 014 5375 5055

A & A Taxis Stroud – 014 5376 7777

Kemble Station to Gatcombe Park (20 mins approx. £20 – £30)

Kemble Train Station Taxi Service – 033 3800 0750

Is car parking available?

Yes, car parking is available and free of charge. All car parks open from 8am daily

Is there an hospitality tent for general public?

Yes, The Hamptons International Garden Club is an arenaside enclosure for Club Members only. It provides an ideal location to enjoy the days arena entertainment in style with ringside tables offering the perfect view. The Garden Club has a full bar and offers wonderful lunches, morning coffee and afternoon tea.

Garden Club Tickets can be purchased via https://festivalofbritisheventing.ticketsrv.co.uk or on the gate (if not sold out prior)

Can I leave the event and re-enter with the same ticket?

Yes, please ensure you have your ticket with you.

Is there accommodation in the area?

Yes, it would be best to contact the local tourist offices as accommodation is limited.

Tetbury Tourist Office – www.visittetbury.co.uk or telephone 01666 503552.

Stroud Tourist Office – 01453 760960

Cirencester Tourist Information – 01285 654180

Are there covered areas?

This event is completely outdoors, however, we have the Garden Club tent that is open for general public use. Tickets are available for purchase in advance via https://festivalofbritisheventing.ticketsrv.co.uk. There may be a limited number of Garden Club tickets for sale onsite.

Is there a Mother and Baby unit onsite?

There will be facilities for changing babies and a small area for feeding. This is located at the top of the steps next to the main arena.

Can I bring medication into the event?

Yes. If you have any special requirements, please contact info@festivalofbritisheventing.com

Who is competing at The Festival?

There will be a large number of competitors competing at The Festival. Top riders will be competing with their younger horses competing on the Saturday and then the top horse and rider will be competing on the Sunday.

Will there be card payments available?

Card payments will be accepted at the majority of all food, bar and Exhibitor stands.

Will I be able to smoke at the event?

Yes

Where is The Festival being held?

Gatcombe Park, Hampton Fields, Nr. Stroud, Gloucestershire GL6 9AT

When do the gates open and close?

08:00 am – 18:00 pm

Is the event accessible to the disabled?

Yes, disabled badge holders will be directed to Forward Car Parking.

Disabled toilets are available.

We regret that we do not have a mobility company on site due to the hilly terrain of Gatcombe Park.

For any special requirements please call us on 020 3771 3184 or email info@festivalofbritisheventing.com.

Are dogs allowed at The Festival?

Yes, dogs are welcome at The Festival of British Eventing, but must be kept on a lead at all times and should be cleared up after. Please ensure you keep hold of your dog when walking the cross country course as loose dogs on the course can be dangerous.

DOGS MUST NOT BE LEFT IN CARS – Any distressed dogs will be removed by the RSPCA/Police from cars and no liability will be accepted for any damage caused.

For reasons of hygiene and health, please do not allow dogs to foul areas around trade stands or other public places & if they do please clear up after your dog.

Are babies and children allowed?

Yes. Wristbands with parent details will be available for children at the gate

I am a competitor. How do I find out more information?

Please contact Ollie bush on 012 2589 1674 or olliebush@btconnect.com

Is there a Shopping Village on site?

Yes. With over 100 trade exhibits to choose from there is plenty for everybody. The tented village offers an exciting shopping experience including indoor and outdoor clothing, ideas for the home and garden, and everything for the horse and rider.

Plus RURAL CRAFTS ASSOCIATION – A selection of stands exhibiting British craftwork and design

Trading Hours – 09:00 am – 17:00 pm

Are there banking facilities onsite?

Yes, banking facilities will be available onsite.

Where is the Dressage Arena?

The Dressage Arena is located by the event stabling. There are 2 ways of getting to Dressage Arena, one is a 5 minute walk or we have a Land Rover shuttle taking people to and from.

Walking instructions – If you walk to the end of the Shopping Village towards the Cross Country start, you will see a horse walk that runs along the edge of the Cross Country warm up arena.  Follow the horse walk back to the lorry park and you will find the Dressage Arena.

By car – Alternatively, the Land Rover shuttle will take you to and from the Arena. Pick up is located by the Partners and Media car park.

Will there be a security check at the gate?

Yes, security check points will be at all entrances.

Are there activities for kids?

Yes, there are a number of activities for children to get involved in.

Ticketing FAQ’S

Where can I purchase tickets?

Do I haven to print my ticket(s) and voucher(s) before the event?

Yes. All ticket(s) and voucher(s) must be printed before arriving at the event. The Event Organisers cannot print your tickets for you onsite.

I am buying a ticket as a present and won’t be attending, is this OK?

There are no refunds, but you can pass your ticket on to a friend.

Are there any VIP Tickets available?

Unfortunately, there are no VIP Tickets available.

How will I receive my E-Ticket?

All E-Tickets will be sent via email. If you have not received your ticket please contact info@festialofbritisheventing.com

I cannot print my ticket out who do I contact?

The link in my confirmation email doesn't work

Right click on the link then copy and paste it into your Internet browser. This will take you to a page to download your e-tickets.

If you have a Tiscali email account, sometimes the download link doesn’t appear. If this is the case please click the email resend link above and choose “Only the tickets as an attachment”.

I haven't received (or have accidentally deleted) the email to download my E-Tickets

PLEASE CLICK THE EMAIL RESEND LINK TO GET YOUR E-TICKETS RESENT TO YOU.

At the end of the transaction you will be given the opportunity to download your e-tickets. Additionally we will send you a confirmation email which contains a link to download your e-tickets. This email should arrive within 10 minutes. If the email does not appear in your inbox please check your junk or spam email folder. If you still have not received them, please contact us using the contact form below. Please do not contact the event directly as they will not be able to help.

Please ensure you have downloaded your e-tickets and printed them out before travelling to the show.

I don't have access to a printer, can I show my E-Ticekt on my smartphone or tablet?

Although we strongly suggest printing your e-tickets (perhaps using a friend’s or local printing outlet if you don’t have your own printer), it is possible to gain entry to the event by saving your e-ticket to your mobile device.

  • Please ensure you save your e-ticket/s somewhere easily accessible, or take a screen-shot as there may not be roaming internet available when you get to the event site and we cannot be held responsible if you cannot access your e-tickets at the event.
  • Please ensure you have adequate battery life and are ready to produce the e-ticket on your mobile device ready to be scanned as soon as you arrive at the entrance.
  • Please ensure your phone screen is ready to be scanned which may mean removing any screen protector you may have on your device. NB if your screen is badly cracked or scratched this may prevent the gate staff from scanning the QR code.

E-tickets shown on a mobile device must be treated exactly as a physical ticket – we cannot be held responsible if you cannot access your e-tickets at the entrance to the event and failure to have your e-ticket ready for inspection as soon as you arrive will result in hold-ups for your party as well as other customers.

Please remember: Although you can print the same ticket you have on your mobile device, only the first one scanned at the event is the one that will be accepted for entry.

I cannot open or view my E-Tickets

Our e-ticket files are in PDF format.

Adobe Acrobat Reader 4.0 or higher is required to view PDF files. This is a free program available from the Adobe web site. Follow the download directions on the Adobe web site to get your copy of Adobe Acrobat Reader.

  • Please check to make sure you have Adobe Acrobat Reader 4.0 or higher.
  • Make sure your printer is on and the cables are connected to your computer.
  • Make sure your printer has enough memory available, try closing any unnecessary programs.

What happens on the event day? Do I need to print my E-Tickets?

You must bring the e-tickets with you to the event and it is your responsibility to ensure you present your ticket(s) in a form which can be scanned at the entrance to the event. For speedy entry print your tickets out at home – either black and white or colour is fine. Please keep your tickets safe and protect them from getting wet.

The tickets are valid only for the day(s) shown on the e-ticket and, unless stated, only for one day. Multi day tickets can only be scanned once per day -please be guided by the wording on your ticket.

Only one copy of each e-ticket is valid. Once the e-ticket has been scanned and used for entry it will become invalidated. Each e-ticket is electronically checked for validity on entry. Subsequent attempts to gain entry using copies of the same ticket will be rejected and constitutes fraudulent use.

Each e-ticket will be on its own separate page. This allows each person to hold and present their own ticket, speeding up entry.

Please ensure you have printed ALL your e-tickets.

If you prefer to show your e-tickets on your mobile device, please ensure you save them, or take a screen-shot before you arrive at the event as there is no guarantee that there will be roaming internet available when you get to the event site and the event cannot be held responsible if you cannot access your e-tickets at the gate.

Is booking available for groups?

Unfortunately, there is no group booking.

Can I buy tickets on the gate?

Yes. There are a limited number of tickets, to avoid disappointment please purchase in advance.

I can no longer attend. Can I get a refund or give my ticket to someone else?

There are no refunds but you can pass your ticket on to a friend.

What is an E-Ticket?

There are lots of benefits to e-tickets! You receive them right away, with no box office collection queues or postal delivery to wait for. You simply print them at your convenience. There is often a discount for buying online in advance and e-tickets are usually cheaper than paying to have tickets posted to you. E-tickets are scanned at the gates when you arrive at the event for quick and easy entry.

A quick guide to E-Tickets

  • Your e-ticket will be available for download after purchase. You will not receive a further copy in the post – the e-ticket is all you need for entry!
  • Each e-ticket will be on a separate page. Please ensure you have printed ALL your e-tickets in advance of the event.
  • Only one print out of each e-ticket can be used and once scanned the e-tickets are no longer valid. In the case of multi-day tickets, each ticket can be scanned only once per day – please check the wording on your ticket.
  • The e-tickets are electronically validated on entry and subsequent or duplicate presentation constitutes fraudulent use.
  • You must bring the e-tickets with you to the show. Please keep them safe and dry.
  • To avoid delays at the gate, the e-ticket should be presented individually by the user of the e-ticket.
  • The e-tickets are valid only for the day(s) shown on the e-ticket and unless stated only for one day.

What do I need to receive my E-Tickets?

You probably already have everything you need, which is:

Adobe Acrobat Reader is required to view PDF files. This is a free program available from the Adobe web site. Follow the download directions on the Adobe web site to get your copy of Adobe Acrobat Reader.

A printer – any ink-jet or laser printer (colour or black & white) with a resolution of 300 dpi or more is able to print e-tickets. Use A4 plain white paper for best results. (If you are unsure of your printer’s resolution dpi, check the printer manual.)

I can see the E-Ticket on screen but cannot print it or the print comes out blank

You may need to update your PDF reader application. In Open Adobe Reader in top tool bar select Help -> Check for Updates…

Please check to make sure you have Adobe Acrobat Reader 4.0 or higher.

What happens if I print more than one copy of my E-Ticket or a photocopy of my E-Ticket is made?

Only the first scan of your e-ticket will allow entry. Make sure you keep it in a safe place like you would cash and protect it just like you would any other ticket! If more than one copy were to arrive, the scanner will alert the attendant that the ticket has already been scanned.

I have purchased a voucher for exchange onsite - How will that work?

The voucher will be scanned in the same way as an e-ticket – simply take it to the exchange point detailed on the voucher where it will be verified and exchanged for your item(s).

Questions or problems after making a purchase

All payments are taken via debit or credit card and this is handled securely by a secure authorised service and neither the show organiser nor TICKETsrv receive your card details during the transaction. The money is received direct by your chosen event and not by TICKETsrv. Therefore your contract is direct with the event rather than with TICKETsrv. For this reason we are unable to refund tickets in any circumstances – all enquiries of this nature must be directed to the event organiser.

If none of the help above has resolved your issues please click here to Contact Us.. Please do NOT phone the show office directly as they will be unable to assist with issues relating to delivery of e-tickets.

The above help guide is intended resolve issues directly related to the email delivery of the tickets, if your PC has a fault that is causing issues opening or printing the tickets then we are unfortunately unable to assist you and we would suggest that you seek computer hardware repair or find an alternative way of printing your e-tickets.

PLEASE NOTE: Due to the busy nature of events, queries related to tickets cannot be handled at the entrance gate so please ensure they are resolved before travelling. Failure to do so is likely to result in you being required to pay for entry and wait until after the event for your query to be resolved.

PLEASE NOTE: Ticketsrv can only assist with online ticketing enquiries. Unfortunately we cannot post tickets, keep them for collection at the show or take payment by any other method for advance tickets via the ticket website. Any questions connected with the event itself should also be directed to the event organiser – contact details can be found on the event website.